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Shipper FAQs
General Info
- What is a Freight Broker?
A freight broker is an individual or a company that brings together a shipper who needs to transport goods with an authorized motor carrier who wants to provide the service. Freight brokers provide an important and valuable service to carriers and shippers, helping carriers fill the trucks and helping shippers find reliable carriers.
- Why use a Freight Broker?
Many businesses have limited resources to staff an in-house logistics department. Instead, they outsource that work to a freight management provider or broker. Freight brokers communicate daily with the trucking and transportation industries and have the expertise to negotiate competitive freight rates while maintaining the customer’s delivery schedule.
- What are your levels of service?
- Hot shot express delivery
- Hot shot standard delivery
- LTL & FTL Freight
- Daily, Weekly, and monthly rates
- Route services
- Does HAC Logistics have weight or size restrictions?
No, HAC Logistics does not have size or weight restrictions.
- What is a Bill of Lading (BOL)?
It is a legal document issued by a carrier (transportation company) to a shipper that details the type, quantity, and destination of the goods being carried.
- How many carriers do you work with?
We work with a network of carriers nationwide. This ensures that you, our client, get the most cost-effective transport possible.
- What territories do you cover?
We cover nationwide.
- Will I be able to track my shipments?
Yes, we have multiple ways depending on the level of service
- What is an LTL shipment?
LTL stands for Less Than Truckload Freight Shipping. It is used for the transportation of small freight or when freight doesn’t require the use of an entire trailer.
- What is an FTL shipment?
FTL stands for full truckload freight used for large shipments requiring the entire truck, or at least close to it
Insurance Questions
- What type of insurance do you have to cover my material?
We require all our carriers to have:
- $1 Million General Liability
- $1 Million Auto Liability
- $100,000 Cargo Liability
In addition to carrier requirements, HAC has additional coverage of:
- $100,000 Contingent Auto Liability
- $100,000 Errors and Omissions
- $1 Million Contingent Auto Liability
- $75,000 Surety Bond
Book Loads
- How do I book my first load?
Call, Text 817.380.4322, or email [email protected]
- Are pickup and delivery services available after hours or on weekends?
Yes, we offer flexible pickup and delivery service 24 hours a day, 7 days a week (including holidays).